No products in the cart.
Crafted with love 🤍 to Make Every Moment Special.
Refund & Replacement Policy
About Refund & Replacement Policy
This Refund & Replacement Policy explains how DesignOrio handles cancellations, replacements, damaged products, and refund eligibility for personalized products.
1. Personalized Products
All customized and personalized products are created specifically according to the information, photos, messages, names, dates, and other customization details provided by the customer.
Because these products are made exclusively for you, they cannot be resold or reused.
Therefore, once production has begun, personalized orders are generally not eligible for return, exchange, or refund.
2. Order Cancellation
Orders may be cancelled only before production begins.
Once:
- Design work has started,
- A design preview has been prepared,
- Customer approval has been received, or Production has begun,
the order may no longer be eligible for cancellation.
DesignOrio reserves the right to deduct any applicable design, processing, or production costs incurred before cancellation.
3. Design Approval
For selected products, DesignOrio may provide a design preview prior to production.
Customers are responsible for carefully reviewing all customization details, including:
- Names
- Dates
- Messages
- Photos
- Spellings
- Design layout
Once a design preview has been approved by the customer, DesignOrio shall not be responsible for errors that were visible in the approved design.
Refunds, replacements, or reprints will not be provided for:
- Spelling errors approved by the customer
- Incorrect names approved by the customer
- Incorrect dates approved by the customer
- Incorrect photos approved by the customer
- Any other approved customization details
4. Refund & Replacement Policy for Returns & Replacements
Since our products are personalized, returns and replacements are only accepted under the following circumstances:
Damaged Product
If your order arrives damaged during transit.
Wrong Product Delivered
If you receive a product different from the one ordered.
Manufacturing Defect
If the product contains a manufacturing defect or production error attributable to DesignOrio.
Significant Difference From Approved Design
If the delivered product materially differs from the design approved by the customer.
5. Conditions For Replacement Requests
To be eligible for a replacement request:
- The issue must be reported within 48 hours of delivery.
- Clear photographs of the product, packaging, and shipping label must be provided.
- The product must remain unused and unaltered.
DesignOrio reserves the right to investigate and verify all claims before approving a replacement or refund.
6. Colour & Product Variation Disclaimer
Product photographs displayed on our website are intended for illustrative purposes only.
Due to:
- Screen settings
- Device displays
- Lighting conditions
- Printing methods
- Material characteristics
- Production processes
Actual colors, textures, finishes, and appearance may vary slightly from what is shown on screen.
Such minor variations shall not be considered defects and do not qualify for refunds or replacements.
7. Customer Image Quality Disclaimer
The quality of the final personalized product depends significantly on the quality of the images provided by the customer.
DesignOrio is not responsible for issues resulting from:
- Low-resolution images
- Blurry photographs
- Cropped images
- Pixelated images
- Poor-quality screenshots
- Incorrectly uploaded files
Minor adjustments to image placement, cropping, scaling, alignment, and layout may be necessary during production and shall not be considered defects.
8. Non-Refundable Situations
Refunds, returns, replacements, or reprints will not be provided for:
- Change of mind
- Personal preference
- Incorrect information submitted by the customer
- Customer-approved design errors
- Low-quality customer-provided images
- Minor color variations
- Minor alignment or placement adjustments
- Delays caused by customer responses or approvals
- Delivery delays caused by courier partners
- Delivery delays caused by weather conditions, public holidays, festivals, strikes, or circumstances beyond our reasonable control
9. Refund Processing
Where a refund is approved, it will be processed through the original payment method used for the purchase.
Approved refunds may take 5–10 business days to reflect in your account, depending on your payment provider, bank, or financial institution. Refunds are processed strictly in accordance with this Refund & Replacement Policy.
For payment-related security information, please visit the Razorpay Security page.
10. Replacement Process
Where a replacement is approved, DesignOrio will determine whether:
- A replacement product will be shipped,
- A partial refund will be issued, or
- A full refund will be issued,
based on the nature of the issue.
The decision shall be made at DesignOrio’s reasonable discretion after reviewing the claim.
11. Contact Us
For refund, replacement, or order-related assistance, please contact us:
Email: contact@designorio.com
For more information, please review our Privacy Policy, Terms & Conditions, Contact Us, and Gift Request pages.
DesignOrio
Crafting Moments Into Memories
