Shipping Policy

Shipping Policy Overview

At DesignOrio, every product is thoughtfully personalised and crafted to celebrate meaningful moments. Since many of our products are custom-made based on customer-provided photos, messages, names, and other personalization details, order processing and delivery timelines may vary depending on the product and customization requirements.

This Shipping Policy explains how orders are processed, shipped, tracked, and delivered.

1. Order Processing

Once an order is successfully placed and payment is confirmed, our team begins reviewing the customization details provided by the customer.

Depending on the product, order processing may include:

• Reviewing personalization details
• Verifying uploaded photos and content
• Creating design previews (where applicable)
• Customer approval collection
• Production and quality checks
• Packaging and dispatch preparation

Processing timelines may vary depending on product complexity, order volume, and the completeness of the information provided by the customer.

2. Design Approval Process

For selected products, DesignOrio may provide a design preview before production begins.

Customers are encouraged to review and approve the design promptly to help avoid unnecessary delays.

Production begins only after the required approval is received.

Any delay in providing approval, submitting requested information, or responding to clarification requests may impact the overall delivery timeline.

DesignOrio shall not be responsible for delays resulting from incomplete information or delayed customer responses.

3. Shipping & Delivery

We currently deliver across India through trusted courier and logistics partners.

We work hard to ensure every order is personalized, produced, and delivered within the expected timeframe. While most orders are completed and delivered as scheduled, timelines may occasionally vary due to customization requirements, customer approval timelines, courier operations, weather conditions, public holidays, festivals, or other unforeseen circumstances beyond our reasonable control.

Delivery timelines may also vary depending on:

• Delivery location
• Product type
• Service availability
• Order volume
• Seasonal demand

Once an order has been handed over to the courier partner, delivery is managed by the respective logistics provider.

4. Order Tracking

Once your order has been dispatched, tracking details will be shared through the email address or phone number provided during checkout.

Customers can use the tracking information to monitor shipment progress and delivery updates directly through the courier partner.

If you experience difficulty tracking your shipment, our support team will be happy to assist.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, DesignOrio may offer promotional shipping discounts or free shipping offers. Such offers will be communicated on the website and will be subject to their respective terms and conditions.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

This includes:

• Recipient name
• Delivery address
• Landmark (if applicable)
• Contact number
• Postal code

DesignOrio shall not be responsible for delays, failed deliveries, or additional shipping expenses resulting from incorrect, incomplete, or outdated shipping information provided by the customer.

If a shipment is returned due to an incorrect address, recipient unavailability, refusal to accept delivery, or repeated delivery failures, additional shipping charges may apply for re-dispatch.

7. Delivery Attempts

Courier partners may attempt delivery multiple times based on their internal delivery policies.

Customers are advised to remain available on the provided contact number during the expected delivery period.

If delivery attempts fail due to customer unavailability or incorrect contact information, the shipment may be returned to the courier facility or to DesignOrio. In such cases, additional shipping charges may apply for re-delivery.

8. Peak Season & Holiday Deliveries

During festivals, public holidays, promotional events, and other high-demand periods, order processing and delivery timelines may be longer than usual.

Our team continues to make every effort to process and dispatch orders as efficiently as possible during such periods, and we appreciate your patience and understanding when occasional delays occur.

9. Delays Beyond Our Control

While we strive to provide a smooth delivery experience, certain situations may impact delivery timelines.

These may include:

• Customer approval delays
• Missing customization information
• Courier operational issues
• Extreme weather conditions
• Public holidays and festivals
• Natural disruptions
• Government restrictions
• Transportation disruptions
• Other circumstances beyond our reasonable control

In such situations, DesignOrio will make reasonable efforts to keep customers informed and provide assistance wherever possible.

10. Lost, Damaged, or Undelivered Shipments

If a shipment appears to be lost in transit, arrives visibly damaged, or cannot be delivered despite correct shipping information, customers should contact us as soon as possible.

Our team will coordinate with the courier partner to investigate the matter and determine an appropriate resolution in accordance with our Refund & Replacement Policy.

Customers may be asked to provide photographs of the package, shipping label, and product to help facilitate the investigation process.

11. Order Cancellation

Orders may be cancelled before production begins.

However, once:

• Design work has started,
• A design preview has been prepared,
• Customer approval has been received, or
• Production has begun,

cancellation requests may no longer be accepted.

For additional information regarding cancellations, refunds, and replacements, please refer to our Refund & Replacement Policy.

12. Contact Us

If you have any questions regarding shipping, delivery, tracking, or order status, please get in touch with us:

Email: contact@designorio.com

DesignOrio
Crafting Moments Into Memories