Privacy Policy

About Our Privacy Policy

At DesignOrio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or place an order with us.

Information We Collect

When you interact with our website, place an order, contact us, or submit customization details, we may collect:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order details
• Customization information
• Photos, images, text, or other content submitted for personalized products

We only collect information that is necessary to provide our products and services.

Customer Photos & Personalization Content

Many of our products require customers to provide photos, names, messages, or other personalization details.

By submitting such content, you grant DesignOrio permission to:

• Use the content solely for fulfilling your order
• Edit, crop, resize, enhance, or modify images as required for production
• Store the content temporarily for order processing and customer support

We do not sell, share, or use customer photos for advertising or promotional purposes without obtaining prior permission from the customer.

To protect customer privacy, personalization content and customer photos are routinely deleted from our systems after order fulfillment and support requirements have been completed, unless retention is required for legal, operational, or customer service purposes.

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Communicate order updates
• Improve our products and services
• Respond to inquiries and custom gift requests
• Prevent fraud and misuse of our services

Order Communication

When you place an order, we may contact you regarding:

• Order confirmation
• Design approval requests
• Customization clarification
• Shipping updates
• Customer support inquiries

Cookies & Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyze website performance
• Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

Payment Security

DesignOrio does not store credit card, debit card, UPI PINs, banking passwords, or other sensitive payment credentials.

Payments are securely processed through trusted third-party payment providers. For more information about secure online payments, you can visit the Razorpay Security page.

Sharing of Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted service providers when necessary to:

• Process payments
• Deliver orders
• Provide website functionality
• Comply with legal obligations

These service providers are only permitted to use the information necessary to perform their services.

Data Security

At DesignOrio, we continuously review and improve our security practices to safeguard customer information. Access to personal data is restricted to authorised personnel only, and we work with trusted service providers who follow industry-standard security practices to help protect your information throughout the ordering process.

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Meet legal, tax, accounting, and regulatory requirements
• Resolve disputes

When information is no longer required, it is securely deleted or anonymized where reasonably possible.

Your Rights

Subject to applicable laws, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information where applicable
• Withdrawal of consent for future communications

To exercise these rights, please contact us using the details provided below.

If you have any questions about your personal information or would like to update, correct, or request the deletion of your data, you can contact our support team at any time. We will make reasonable efforts to respond to all privacy-related requests in accordance with applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the updated revision date.

Your continued use of our website after any updates constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how DesignOrio collects, uses, stores, and protects your personal information. Your continued use of our website confirms your acceptance of any updated Privacy Policy.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: contact@designorio.com

DesignOrio
Crafting Moments Into Memories